Understatement reserve the right to refuse any order you place with us. We may at our discretion limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Understatement reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, can be suspected. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
By placing an order at our webshop you agree to provide current, complete and accurate billing and account information. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
The order amount will be held on your card once your order has been placed. Once the order is confirmed and dispatched from our warehouse your card will be charged. We accept payments made with credit card or invoice via Klarna AB, and through PayPal. Please refer to their respective website for further information about payment terms, methods and use.
Orders will be shipped from our warehouse within 24 hours after order placement on business days. Normal delivery time is 2-3 business days within Sweden, and 3-8 business days (depending on country of residence) for International orders.
It is your responsibility to ensure that the shipping address provided at the placement of the order is correct, and we cannot be held liable for any delays which we cannot influence – such as unexpected events during shipment transit. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Thus, import duties, taxes and charges are your responsibility and not included in the item price or shipping charges. It is a good idea to contact your local customs office for current charges before you order so that you are aware of the possible extra charges.
You can find more detailed information about shipping times and delivery here.
If you decide to return your purchased item(s), you may do so within 14 days from the day the item was delivered to you or your closest service point. Please note that we do not accept returns or exchanges on panties due to hygiene reasons. Simply follow the steps on the return form that was attached in your package. Please note that you will have to pay for the delivery cost of the returned shipment to Understatement.
As a consumer, you will be liable for any diminished value of an item returned to us resulting from how you have handled the item beyond what is necessary to establish the nature, characteristics and function of the item. Understatement may therefore reduce, partially or fully, the amount of money refunded for items that show evidence of being worn, damaged or dirty. In addition, the item must have their hang tag and labels still attached to be viable for return or exchange.
Purchased items are exchangeable into different size or color of the same style. If an item can be exchanged is solely based upon our current stock availability at the time that we were contacted by you. Items that were bought during a sale or otherwise had its pricing reduced are not eligible for an exchange but can be returned.
You can find more detailed information about our returns and exchanges policy here.