We accept returns and exchanges within 14 days from the day you receive your order.

Please use our size guide to find the correct size or drop us an e-mail at customer@shopunderstatement.com and we will be happy to help.

The products that you return have to be in the same condition as when you received them.
We do not accept returns for products that have been worn, washed or missing the original packaging and hangtags.

Once we have processed your refund you will receive a notification e-mail.

We accept returns and exchanges within 14 days from the day you receive your order.

Please use our size guide to find the correct size or drop us an e-mail at customer@shopunderstatement.com and we will be happy to help.

The products that you return have to be in the same condition as when you received them.
We do not accept returns for products that have been worn, washed or missing the original packaging and hangtags.

Once we have processed your refund you will receive a notification e-mail.

If you have a discount code, please enter it at the checkout page.

Please note that it is not possible to add a discount code once the order is placed. Discount codes cannot be used in conjunction with any other offers, special promotions or other discounts.

Keep your pieces looking fresh and help them last longer by washing them at cold temperature
(recommended maximum temperature 30°C/86°F) - this is not only better for your panties, but also a lot better for the environment!
Please use a laundry wash bag when washing them to protect the fabric and reduce the risk of damaging delicate garments.

YES! We ship worldwide!

Depending to which country you are ordering to, we offer different shipping options (such as UPS Express, Budbee, or a local postal home delivery service). Find more about shipping and shipping fees here.

We use DHL, UPS and regular postal services - all tracked - for most of our shipments and UPS for express shipments. Depending the country you are ordering from, a local postal service or last mile provider such as Budbee will deliver your order to you.

Sweden: Normally you will receive your package directly home to your mailbox.If for some reason the parcel can't be delivered to your mailbox, it will go to your local postal service and you will be notified when and where to pick it up.

Outside Sweden: Normally your package will be delivered directly to your door by either DHL, UPS or a local postal service. In some cases you will need to sign to receive your package. If for some reason the parcel cannot be delivered directly to you, it will go to your local postal service and you will be notified when and where to pick it up.

See below shipping rates for regular shipment with DHL, UPS or local post services.

You will see your country's shipment provider used for free shipping once you are in the check-out.

Express shipping with UPS or similar services is available at a surcharge.

Sweden: Shipping with Earlybird is free on all orders above 1000 sek

Germany & Austria: Shipping is free on all orders

For all other EU Countries: For all orders over 150 € shipping is free! For orders below there is a flat shipping fee depending on your choice of delivery.  

Norway: For all orders over 1500 NOK shipping is free! For orders below there is a shipping fee depending on your choice of delivery.

Switzerland: For all orders over 165 CHF shipping is free! For orders below there is a shipping fee depending on your choice of delivery.

UK: For all orders over 100 £ shipping is free! For orders below there is a shipping fee depending on your choice of delivery.

US: For all orders over 150 USD shipping is free! For orders below there is a flat 6 shipping fee depending on your choice of delivery.

Australia: For all orders over 330 AUD shipping is free! For orders below there is a shipping fee depending on your choice of delivery.

Rest of World: For all orders over 250 USD shipping is free! For orders below there is a shipping fee depending on your choice of delivery.

Israel: For orders over 75 US$ VAT will be applied and locally collected. For orders over 75 US$ and when shipping with UPS there will be a "UPS brokerage fee" applied by UPS which is a fee for UPS handling the VAT.

For countries outside the EU import tax and/or import duty may apply (for most countries though there is a certain threshold below which no tax and/or duty applies). Please check with your local authorities to make sure there are no surprises as Understatement is not responsible to cover such taxes or duties.

Switzerland: Find more information on the website of the Swiss Post

Norway: We got you covered! All customs & duties are paid by us.

UK: Orders below 135 £ are free from tax and duty. Find more information on the website of the UK Government

Israel: For orders over 75 US$ VAT will be applied and locally collected. For orders over 75 US$ and when shipping with UPS there will be a "UPS brokerage fee" applied by UPS which is a fee for UPS handling the VAT.

Absolutely, all orders have tracking so you can be safe they arrive in good time! Once the order is shipped you will receive a delivery note with tracking no.  

On the following website you can track most orders irrespective of where they are sent to: https://www.parcelmonitor.com/track-global/

Sweden:approximately 1-3 working days

EU, Norway & Switzerland: approximately 3-5 working days

All other countries: approximately 4-8 working days and 2-3 days with UPS ExpressTrack your order to get updates on when it will arrive.

Please note due to covid-19 there might be delays in the international postal service that we can not affect.

Changed your mind, or gave the wrong address at checkout? No worries, we've all been there. As long as your order hasn't been processed or shipped, we can make changes to it.

Please contact us at customer@shopunderstatement.com, provide the order number as well as your full name so we can try and help you as soon as possible.

If you haven't received your order a week after the estimated delivery time, please e-mail us at
customer@shopunderstatement.com and provide the order number as well as your full name so we can get back to you as soon as possible.

Apologies, that shouldn't have happened! Please get in touch with us atcustomer@shopunderstatement.comand provide the order number as well as your full name so we can get back to you as soon as possible.

Apologies, that shouldn't have happened! Please get in touch with us atcustomer@shopunderstatement.comand provide the order number as well as your full name so we can get back to you as soon as possible.

Please pick up your order within 14 days from when it has reached the pick-up point. If you do not collect the order it will be returned to us and you will be charged 200 SEK for return and handling fees.