SHIPPING & RETURNS

Do you ship to my country?

YES! We ship worldwide!

Depending to which country you are ordering to, we offer different shipping options (such as UPS Express, Budbee, or a local postal home delivery service).

How do you ship?

We use trackable postal home deliveries for most of our shipments and UPS for express shipments. Depending on the country you are ordering from, a local postal service or last mile provider such as Budbee will deliver your order to you.
 
Sweden: Normally you will receive your package directly home to your mailbox.
If for some reason the parcel can't be delivered to your mailbox, it will go to your local postal service and you will be notified when and where to pick it up.
 
Outside Sweden: Normally your package will be delivered directly to your door by either UPS or a local postal service. In some cases you will need to sign to receive your package. If for some reason the parcel cannot be delivered directly to you, it will go to your local postal service and you will be notified when and where to pick it up.

What does shipping cost?

Sweden: Shipping is free on all orders

For EU Countries: For all orders over 70 € shipping is free ! For orders below there is a flat shipping fee depending on your choice of delivery.  

Norway, UK and Switzerland: For all orders over 150 € / 1500 SEK / 150 USD shipping is free! For orders below there is a flat shipping fee depending on your choice of delivery.

US: For all orders over 150 USD shipping is free! For orders below there is a flat shipping fee depending on your choice of delivery.

Australia: For all orders over 20 AUD shipping is free! For orders below there is a flat shipping fee depending on your choice of delivery.

Rest of World: For orders delivered with the local postal service there is a fee of 15 EUR and for Express shipping there is a fee of 25 EUR.

Do I have to pay international taxes or duties?

For countries outside the EU import tax and/or import duty may apply (for most countries though there is a certain threshold below which no tax and/or duty applies). Please check with your local authorities to make sure there are no surprises as Understatement is not responsible to cover such taxes or duties.

Switzerland: Find more information on the website of the Swiss Post

Norway: Find more information on the website of the Norwegian Post

UK: Orders below 135 £ are free from tax and duty. Find more information on the website of the UK Government

When will I receive my order?

Sweden: approximately 1-3 working days
 
EU, Norway & Switzerland: approximately 3-5 working days
 
All other countries: approximately 4-8 working days and 2-3 days with UPS Express
 
Track your order to get updates on when it will arrive.
 
Please note due to covid-19 there might be delays in the international postal service that we can not affect.

What happens if I do not PICK UP my order?

Please pick up your order within 14 days from when it has reached the pick-up point. If you do not collect the order it will be returned to us and you will be charged 200 SEK for return and handling fees.

What is your return and exchange policy?

We accept returns and exchanges within 14 days from the day you receive your order.

Please use our size guide to find the correct size or drop us an e-mail at customer@understatement.se and we will be happy to help.

The products that you return have to be in the same condition as when you received them.
We do not accept returns for products that have been worn, washed or missing the original packaging and hangtags.

Due to hygiene reasons panties and bikini bottoms cannot be returned.

To register your return and start the return process, please visit our return page shopunderstatement.com/returns

How do I make a return?

Please visit our return page shopunderstatement.com/returns to start the return process and register the return request. You will need to state your order number and e-mail to be able to register the return.
 
Once registered, you will receive an automated email with further instructions on how to proceed.
 
Due to hygiene reasons panties and bikini bottoms cannot be returned.

How do I make an exchange?

If you would like to exchange an item from your order, please start by placing a new order on our website for the correct item you want to exchange it to.

Then visit our return page shopunderstatement.com/returns to start the return/exchange process and register the request. You will need to state your order number and e-mail to be able to register the return/exchange.
 
Once we process your exchange we will adjust your new order to reflect any discounts and shipping fees.
 

Due to hygiene reasons panties and bikini bottoms cannot be returned.

What are the return shipping fees?

Sweden:

  • we offer free exchanges (this means you don't pay for the return shipment of the product you want to change and you don't pay for the shipment of the new product either)
  • for returns a flat 39 SEK return fee will be deducted from your refund payment

Outside Sweden:

  • At the moment we are not able to provide you with a prepaid return label and therefore you need to pay for your own for sending us a product you want to exchange or return.
  • Please note that import duties for a return shipment is not covered by Understatement.

Due to hygiene reasons panties and bikini bottoms cannot be returned.

When will I receive my refund?

You will receive a refund within 14 days after we have received and processed your return.
During sale periods the return will be processed within 21 days.

Once we have processed your refund you will receive a notification e-mail.

Please note that you will not receive a refund for returned panties or bikini bottoms.

Anything wrong with your order?

In case there is something wrong with you order or payment, please contact us at
customer@shopunderstatement.com and we will be happy to help you.

CAN I TRACK MY ORDER

Absolutely, all orders have tracking so you can be safe they arrive in good time! Once the order is shipped you will receive a delivery note with tracking no.  

SHIPPING & RETURNS

Do you ship to my country?

YES! We ship worldwide!

Depending to which country you are ordering to, we offer different shipping options (such as UPS Express, Budbee, or a local postal home delivery delivery service).

How do you ship?

We use trackable postal home deliveries for most of our shipments and UPS for express shipments. Depending on the country you are ordering from, a local postal service or last mile provider such as Budbee will deliver your order to you.
 
Sweden: Normally you will receive your package directly home to your mailbox.
If for some reason the parcel can't be delivered to your mailbox, it will go to your local postal service and you will be notified when and where to pick it up.
 
Outside Sweden: Normally your package will be delivered directly to your door by either UPS or a local postal service. In some cases you will need to sign to receive your package. If for some reason the parcel cannot be delivered directly to you, it will go to your local postal service and you will be notified when and where to pick it up.

What does shipping cost?

See below shipping rates for regular shipment with local post services. Express shipping with UPS or similar services is available at a surcharge.

Sweden: Shipping is free on all orders

Germany & Austria: Shipping is free on all orders

For all other EU Countries: For all orders over 70 € shipping is free ! For orders below there is a flat shipping fee depending on your choice of delivery.  

Norway, UK and Switzerland: For all orders over 150 € / 1500 SEK / 150 USD shipping is free! For orders below there is a flat 6 shipping fee depending on your choice of delivery.

US: For all orders over 150 USD shipping is free! For orders below there is a flat 6 shipping fee depending on your choice of delivery.

Australia: For all orders over 320 AUD shipping is free! For orders below there is a flat 6 shipping fee depending on your choice of delivery.

Rest of World: For orders delivered with the local postal service there is a fee of 15 EUR and for Express shipping there is a fee of 25 EUR.

Do I have to pay international taxes or duties?

For countries outside the EU import tax and/or import duty may apply (for most countries though there is a certain threshold below which no tax and/or duty applies). Please check with your local authorities to make sure there are no surprises as Understatement is not responsible to cover such taxes or duties.

Switzerland: Find more information on the website of the Swiss Post

Norway: We got you covered! All customs & duties are paid by us.

UK: Orders below 135 £ are free from tax and duty. Find more information on the website of the UK Government

Israel: for orders over 75 US$ VAT will be applied and locally collected. For orders over 75 US$ and when shipping with UPS there will be a "UPS brokerage fee" applied by UPS which is a fee for UPS handling the VAT.

When will I receive my order?

Sweden: approximately 2-3 working days
EU, Norway & Switzerland: approximately 3-5 working days
All other countries: approximately 4-8 working days
 
Track your order to get updates on when it will arrive.
 
Please note due to covid-19 there might be delays in the international postal service that we can not affect.

What happens if I do not PICK UP my order?

Please pick up your order within 14 days from when it has reached the pick-up point. If you do not collect the order it will be returned to us and you will be charged 200 SEK for return and handling fees.

What is your return and exchange policy?

We accept returns and exchanges within 14 days from the day you receive your order.

Please use our size guide to find the correct size or drop us an e-mail at customer@understatement.se and we will be happy to help.

The products that you return have to be in the same condition as when you received them.
We do not accept returns for products that have been worn, washed or missing the original packaging and hangtags.

Due to hygiene reasons panties and bikini bottoms cannot be returned.

To register your return and start the return process, please visit our return page shopunderstatement.com/returns

How do I make a return?

Please visit our return page shopunderstatement.com/returns to start the return process and register the return request. You will need to state your order number and e-mail to be able to register the return.
 
Once registered, you will receive an automated email with further instructions on how to proceed.
 
Due to hygiene reasons panties and bikini bottoms cannot be returned.

How do I make an exchange?

If you would like to exchange an item from your order, please start by placing a new order on our website for the correct item you want to exchange it to.

Then visit our return page shopunderstatement.com/returns to start the return/exchange process and register the request. You will need to state your order number and e-mail to be able to register the return/exchange.
 
Once we process your exchange we will adjust your new order to reflect any discounts and shipping fees.
 

Due to hygiene reasons panties and bikini bottoms cannot be returned.

What are the return shipping fees?

Sweden:

  • we offer free exchanges (this means you don't pay for the return shipment of the product you want to change and you don't pay for the shipment of the new product either)
  • for returns a flat 39 SEK return fee will be deducted from your refund payment

Outside Sweden:

  • At the moment we are not able to provide you with a prepaid return label and therefore you need to pay for your own for sending us a product you want to exchange or return.
  • Please note that import duties for a return shipment is not covered by Understatement.

Due to hygiene reasons panties and bikini bottoms cannot be returned.

When will I receive my refund?

You will receive a refund within 14 days after we have received and processed your return.
During sale periods the return will be processed within 21 days.

Once we have processed your refund you will receive a notification e-mail.

Please note that you will not receive a refund for returned panties or bikini bottoms.

Anything wrong with your order?

In case there is something wrong with you order or payment, please contact us at
customer@shopunderstatement.com and we will be happy to help you.

CAN I TRACK MY ORDER?I

Absolutely, all orders have tracking so you can be safe they arrive in good time!

Based on the country you are ordering to the details of tracking might differ.

Sweden: Track your order in the PostNord app or on www.postnord.se

Outside Sweden: Track your order at the website of your local post or delivery service. On the following website you can track most orders irrespective of where they are sent to: https://www.parcelmonitor.com/track-global/