SHIPPING & RETURNS

You can find the most frequently asked questions about shopping, orders, shipping, delivery, returns and exchanges. If you have questions not answered on this page feel free to contact us here.

SHOPPING & ORDERS

No worries, we got you covered! Finding the right size ain't easy and that's why we have simplified sizes at Understatement as finding the right bralette or panties shouldn't be a miracle or painful. Just choose from XS to XXL and that's it (please note that we don't offer all products in all sizes yet but are aiming to get this done as we speak).

Here are some tips: 

  • Our products are true to the size. If you are in between two size, please size up 
  • The Support+ Bralette is prefect if you have a fuller cup and want that little extra support 
  • If you like Triangle Bralette but prefer a bit more cover, try our Plunge bralette and Tops
  • If you have tried our product but with the underband ride up, properly means it is too loose. Try to close it on a smaller hook or going down a size
  • Find more details in the Panty Guide or Bralette Guide
  • Use the body measurement to get the right size

How to measure? 

1. Full bust - Measure the widest part, usually just below your armpit

2. Underbust - Just below your bust, where the strap is placedWear a lightly lined bra or bralette so your breasts are as close to natural as possible.

Wrap a measuring tape around your body. If you prefer a tigher fit, make sure you tighten the measuring tape to your liking.

Keep your pieces looking fresh and help them last longer by washing them at cold temperature (recommended maximum temperature 30°C/86°F) - this is not only better for your panties, but also a lot better for the environment!

Please use a laundry wash bag when washing them to protect the fabric and reduce the risk of damaging delicate garments.

You will also find more details on the WEAR & CARE section under each product.

If you have a discount code, please enter it at the checkout page and click on apply. See this screenshot for reference.

Please note that it is not possible to add a discount code once the order has been placed. Discount codes cannot be used in conjunction with any other offers, sale items or special promotions.

At the moment we unfortunately do not offer customized gift wrapping but are working hard on making this possible.

Changed your mind, or gave the wrong address at checkout? No worries, we've all been there. As long as your order hasn't been processed or shipped, we can make changes to it.

Please contact us via live chat, contact form, or email us on customer@shopunderstatement.com provide the order number as well as your full name so we can try and help you as soon as possible.

Apologies, that shouldn't have happened! Please get in touch with us via live chat, contact form, or email us on customer@shopunderstatement.comand provide the order number as well as your full name so we can get back to you as soon as possible.

Apologies, that shouldn't have happened! Please contact us via live chat, contact form, or email us on customer@shopunderstatement.com ,and provide the order number as well as your full name so we can get back to you as soon as possible.

SHIPPING & DELIVERY

See below for standard shipping times per country and shipping method. Please note that due to certain circumstances (eg severe weather conditions, postal strikes, ...) shipping can take longer than stated here. All our orders are trackable.

Australia:
UPS Standard: 5-9 working days
UPS Express: 3-4 working days
Australia Post: 6-7 working days (at the moment we only ship with UPS to Australia as we are experiencing massive delays with regular postal service)

Austria:
UPS Standard: 2-3 working days
UPS Express: 1-2 working days
Österreichische Post: 3-6 working days

Belgium:
UPS Express: 1-2 working days
B Post: 3-6 working days

Denmark:
UPS Express: 1-2 working days
Bring: 2-3 working days
Budbee: 2-4 working days

Finland:
UPS Express: 1-2 working days
Bring: 3-4 working days
Budbee: 2-4 working days

France:
UPS Express: 1-2 working days
La Poste: 5-7 working days
Colissimo: 4-5 working days

Germany:
UPS Standard: 2-3 working days
UPS Express: 1-2 working days
Deutsche Post: 4-7 working days
DHL: 3-5 working days

Hong Kong:
UPS Express: 1-3 working days

Iceland:
UPS Express: 2-3 working days
Pósturinn: 2-3 working days

Israel:
UPS Express: 1-2 working days
Israel Post: 2-7 working days

Italy:
UPS Express: 2-3 working days
Poste Italiane: 3-6 working days

The Netherlands:
UPS Express: 1-2 working days
Post NL: 3-6 working days
Budbee: 2-4 working days

Norway:
UPS Standard: 2-3 working days
UPS Express: 1-2 working days
Bring: 2-3 working days

Sweden:
Budbee: 2-4 working days
Early Bird: 3 working days
Schenker: 1-2 working days

Switzerland:
UPS Express: 1-2 working days
Swiss Post: 3-6 working days

UK:
UPS Standard: 3-4 working days
UPS Express: 1-2 working days
Evri: 5-6 working days
Royal Mail: 3-6 working days

USA:
UPS Standard: 3-5 working days
UPS Express: 2-3 working days
USPS: 4-6 working days

All other European countries:
UPS Standard: 2-3 working days
UPS Express: 1-2 working days
Local postal services: 2-7 working days

All other non-European countries:
UPS Standard: 3-5 working days
UPS Express: 1-3 working days
Local postal services: 2-7 working days

Absolutely! We strive to make our products available to customers all around the world. While we currently offer shipping to many countries, we understand that there may be some locations where we haven’t been able to provide service just yet. However, please be assured that we are actively working on expanding our shipping to reach as many countries as possible.

Depending on the country and adress your are ordering to we offer several different shipping options.All our shipments are trackable and you will receive a tracking link with your shipping confirmation e-mail.For shipments with local postal services or local last mile partners you normally will receive your package directly home to your mailbox. If for some reason the parcel can't be delivered to your mailbox, it will go to your local postal service or postal service partner and you will be notified when and where to pick it up.

Australia: UPS Standard, UPS Express, Australia Post (Update: at the moment we only ship with UPS to Australia as regular postal shipment have seen massive delays due to COVID).

Austria: UPS Standard, UPS Express, Österreichische Post

Belgium: UPS Express, B Post

Denmark: UPS Express, Budbee, Bring

Finland: UPS Express, Budbee, Bring

France: UPS Express, La Poste

Germany: UPS Standard, UPS Express, Deutsche Post, Budbee

Hong Kong: UPS Express

Iceland: UPS Express, Pósturinn

Israel: UPS Express, Israel Post

Italy: UPS Express, Poste Italiane

The Netherlands: UPS Express, Budbee, Post NL

Norway: UPS Standard, UPS Express, Bring

Sweden: Budbee, Early Bird, Schenker

Switzerland: UPS Express, Swiss Post

UK: UPS Standard, UPS Express, Royal Mail, Evri

USA: UPS Standard, UPS Express, USPS

All other countries: UPS Standard, UPS Express, local postal services

Absolutely!

All orders irrespective the shipping method you chose have tracking so you can be safe they arrive in good time!

Once the order is shipped you will receive a shipping confirmation email with a tracking link. Please bear in mind that it might take a while until the tracking link works.

You can track your order on the following websites depending the shipping method you chose:

UPS Standard & Express:
https://www.ups.com/track?


All Local Postal Services:
 
https://tracking.asendia.com/

Budbee: Budbee (you will need to download the Budbee app)

Australia: Australia Post (Update: at the moment we only ship with UPS to Australia as regular postal shipment have seen massive delays due to COVID).

Austria: Österreichische Post

Belgium: BPost

Denmark: BringBudbee (you will need to download the Budbee app)

Estonia: Omniva

Finland: PostiBudbee (you will need to download the Budbee app)

France: La Poste

Germany: Deutsche PostBudbee (you will need to download the Budbee app)

Iceland: Pósturinn

Israel: Israel Post

Italy: Poste Italiane

Latvia: Latvijas Pasts

Lithuania: Lietuvos paštas

The Netherlands: Post NLBudbee (you will need to download the Budbee app)

Norway: Posten Bring


Sweden: Early Bird, DB SchenkerBudbeePostnord

Switzerland: Swiss Post

UK: Royal Mail

USA: USPS

All other countries: https://tracking.asendia.com/tracking/

All shipment methods: https://tracking.asendia.com/tracking/

Shipping cost varies depending on country and shipping method you choose. Just go to the check-out and see what the actual cost for your order is.

For countries outside the EU import tax and/or import duty may apply (for most countries though there is a certain threshold below which no tax and/or duty applies). Please check with your local authorities to make sure there are no surprises as Understatement is not responsible to cover such taxes or duties.

Israel: for orders over 75 US$ VAT will be applied and locally collected. For orders over 75 US$ and when shipping with UPS there will be a "UPS brokerage fee" applied by UPS which is a fee for UPS handling the VAT.

Norway: we got you covered! All customs & duties are paid by us.

Switzerland: find more information on the website of the Swiss Post.

UK: orders below 135 £ are free from tax and duty. Find more information on the website of the UK Government.

It may take up to 48 hours before the tracking link is updated.

Sometimes this happens but we are here to help.

Please contact us via live chat, contact form, or email us on customer@shopunderstatement.com and we will be happy to help.

Shipments that do not fit the mailbox will normally be retained at the local delivery office or service point for around 1 to 2 weeks. If you choose not to collect the package, it will be returned to us and the handling fees will be applied.

RETURNS & EXCHANGES

Change your mind? No problem, we are here to help you make returns easy.

• Please visit our return portal at shopunderstatement.com/returns to register your return. It will need your order number and email for registration

• The right of withdrawal, return does not apply to the delivery of sealed goods or goods that are not suitable for return for reasons of health protection or hygiene, if their tags has been removed after delivery. When returning products that clearly show use, we reserve the right to refuse a refund

• We currently do not offer exchange service for Sales product

• For hygiene reasons, we cannot accept returns of panties, swimsuits, and bikini bottoms

• No return for Advent Calendar

• We recommend using our size guide or contacting us via live chat, contact form or email us on     customer@shopunderstatement.com, help you find the right size

There is no return label included in your order. To register your return and start the return process, please visit our return page shopunderstatement.com/returns

You will need to state your order number and your e-mail to be able to register the return.

Once registered, you will receive an automated email with further instructions on how to proceed. Please check your junk mail if you have not received the email within a couple of minutes from registration.

Please note:
• For hygiene reasons, we cannot accept returns of panties, swimsuits, and bikini bottoms
• No return for Advent Calendar
• In order to avoid returns please make sure to use our size guide to find the correct size or feel free to contact us via live chat, contact form, or email us on customer@shopunderstatement.com, we are happy to help.

The right of withdrawal, return does not apply to the delivery of sealed goods or goods  that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (for example, panties, bikini bottoms and swimsuits). When returning products that clearly show use, we reserve the right to refuse a refund.

We are here to help you make exchange easy. Please follow these steps: 

1. If you wish to exchange an item for a different size, please place a new order for the correct size on our website. You will need to pay for the new order and it will be sent to you right away. Exchanges only apply to the same product in a different size. If it is sold out, please return the item instead.

2. Then visit our return page at shopunderstatement.com/returns to register your return. It will need the original order number and email for registration. Make a note of the new order number.

3. Once registered, you will receive an automated email with further instructions on proceeding. Please check your junk mail if you have yet to receive the email within a couple of minutes of registration.

4. After we receive the returned items, we will refund you for that item and also adjust for any discounts you have from the original order. Your refund will be made into your original payment method.

• For hygiene reasons, we cannot accept returns of panties, swimsuits, and bikini bottoms. Please refer to our return and exchange policy

• We recommend using our size guide or contacting us via live chat, contact form or email us on customer@shopunderstatement.com, find the right size. 

• The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods that are not suitable for return for reasons of health protection or hygiene, if their tags has been removed after delivery. When returning products that clearly show use, we reserve the right to refuse a refund.

• If you are returning an item that was purchased as part of a bundle, the discount provided at the time of purchase will be proportionally allocated among all the items in the bundle.

If you would prefer to use a return carrier of your own choice, please take note that you will be responsible for the cost. Please ensure that you keep proof of your return postage until we have confirmed your refund. The returns address is:

Understatement Returns
C/O AlmrothsSäterivägen 25
60597 Norrköping
Sweden 

We provide a pre-paid shipping label for 39 SEK in Sweden and from 4.99€ to 15€ for the rest of the world. The fee will be deducted from your refund payment. Please note that import duties for a return shipment are not covered by Understatement.

Please note:
In order to avoid returns, please make sure to use our size guide to find the correct size or contact us via live chat, contact form, or email us on customer@shopunderstatement.com, we are happy to help.

The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods  that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (for example, panties, bikini bottoms and swimsuits).  When returning products that clearly show use, we reserve the right to refuse a refund.

The products you return must be in the same condition in which you received them. We do not accept returns for products that have been worn, washed, or are missing the original packaging and hangtag.
Due to hygiene reasons panties and bikini bottoms cannot be returned.

There is no return label included in your order. To register your return and start the return process, please visit our returns page here.

You will receive the refund for the return within 14 working days after we have received and processed your return. During sale periods the return process might take longer than usual. Once we have processed your refund you will receive a notification e-mail.

Got more questions?

Read more about, orders, sizing and shipping or ask a question in our help center.

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