You’ve got questions and we’ve (most likely) got answers. If there’s something we haven’t covered below, or if you’d like to talk to a real person, we’d love to hear from you. Email us at firstname.lastname@example.org and we’ll get back to you within 48 hrs.
1. DO YOU SHIP TO MY COUNTRY
Yes! We ship worldwide.
2. how do you ship
We are using PostNord for most our shipments and DHL for shipments where PostNord can’t deliver.
Normally you receive your package directly home in your mailbox.
3. WHAT DOES SHIPPING COST
SWEDEN: Wow, it’s for free when you order for over 600SEK! For orders under 600 SEK its 39SEK in shipping fee
EU & NORWAY: Wow, it´s for free when you order for over €150! For orders under €150 its €10 in shipping fee
OUTSIDE EU: For all orders outside EU the shipping cost is €39
When will I receive my order?
For orders within Sweden the estimated delivery time is 2-3 days
For orders within Europe the estimated delivery time is 3-5 days
For orders outside Europe the estimated delivery time is 4-8 days
You can track your order the PostNord app, or on postnord.se
4. Do I have to pay international taxes & duties?
Yes, Understatement Underwear is not responsible for taxes.
5. How do I collect my order?
Normally you will receive your package directly in your mailbox.
If the package does not fit in your mailbox, you will be contacted by the local postal service.
6. What happens if I don't collect my package?
Your package must be collected within 14 days from when the package has reached the parcel service point.If you do not collect the package, it will be sent back to us and you will be charged for the cost.