Lorsque vous achetez des articles chez Understatement, vous disposez toujours d'un droit de rétractation de 14 jours. En conséquence, vous pouvez vous rétracter de l'achat dans les 14 jours suivant la réception de l'envoi par vous ou votre lieu d'enlèvement.

We accept returns and exchanges within 14 days from the day you receive your order.

The products that you return or exchange have to be in the same condition as when you received them. We do not accept returns for products that have been worn, washed or missing the original packaging and hangtags.
Due to hygiene reasons panties, Swimsuits and bikini bottoms cannot be returned or exchanged.

There is no return label included in your order. To register your return and start the return process, please visit our return page here.

In order to avoid exchanges and returns please make sure to use our size guide to find the correct size or contact us via live chat or contact form, or email us on customer@shopunderstatement.com and we will be happy to help.

The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (for example, panties, bikini bottoms and swimsuits). When returning products that clearly show use, we reserve the right to refuse a refund.

Warranty claims

If a manufacturing defect is found, Understatement will replace the defective product with a new one. Therefore, be sure to inspect the products thoroughly upon receipt. If a product is damaged or has other defects upon receipt, it must be claimed within 7 days of receipt (if possible). Please contact us, we will be happy to help you.

Please note: Gift cards are non-refundable.

There is no return label included in your order. To register your return and start the return process, please visit our retuen page shopunderstatement.com/returns

You will need to state your order number and your e-mail to be able to register the return.

Once registered, you will receive an automated email with further instructions on how to proceed. Please check your junk mail if you have not received the email within a couple of minutes from registration.

Please note:
In order to avoid exchanges and returns please make sure to use our size guide to find the correct size or Please contact us via live chat, contact form, or email us on customer@shopunderstatement.com, we are happy to help.

The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods  that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (for example, panties, bikini bottoms and swimsuits). When returning products that clearly show use, we reserve the right to refuse a refund.

Please note that there is no return or exchange label included in your order.

If you wish to exchange size on an item, please start by placing a new order on our website for the correct size. You will need to pay for the new order and it will be sent to you right away.

Exchanges only applies to the same product ib different size. If it is sold out, please return the item instead.

Then visit our return page shopunderstatement.com/returns to start the return/exchange process and register the request. You will need to state your order number and e-mail to be able to register the return/exchange. Make a note of the new order number. Please check your junk mail if you have not received the email within a couple of minutes from registration.

Once we have received the item you want to exchange we will refund you for that item (and also adjust for any discounts).

Please note:
In order to avoid exchanges and returns please make sure to use our size guide to find the correct size or contact us via live chat, contact form, or email us on customer@shopunderstatement.com, we are happy to help.

The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (for example, panties, bikini bottoms and swimsuits).
When returning products that clearly show use, we reserve the right to refuse a refund.

Outside Sweden:
We offer free exchange (this means you don't pay for the return shipment of the product you want to change) and for returns, we are able to provide the pre-paid shipping label (cost from 4.99€ to 10€) and the fee will be deducted from your refund payment.
Please note that import duties for a return shipment are not covered by Understatement.

Sweden: 
We offer free exchanges (this means you don't pay for the return shipment of the product you want to change) and for returns, a flat 39 SEK return fee will be deducted from your refund payment. 

Please note:
In order to avoid exchanges and returns please make sure to use our size guide to find the correct size or contact us via live chat, contact form, or email us on customer@shopunderstatement.com, we are happy to help.

The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods  that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (for example, panties, bikini bottoms and swimsuits).  When returning products that clearly show use, we reserve the right to refuse a refund.

We accept returns and exchanges within 14 days from the day you received your order.

The products you return or exchange must be in the same condition in which you received them. We do not accept returns for products that have been worn, washed, or are missing the original packaging and hangtag.
Due to hygiene reasons panties and bikini bottoms cannot be returned or exchanged.

There is no return label included in your order. To register your return and start the return process, please visit our returns page here.

You will receive the refund for the return within 14 days after we have received and processed your return. During sale periods the return process might take longer than usual. Once we have processed your refund you will receive a notification e-mail.

Please note:
In order to avoid exchanges and returns please make sure to use our size guide to find the correct size or contact us via live chat, contact form, or email us on customer@shopunderstatement.com, we are happy to help.

The right of withdrawal, return or exchange does not apply to the delivery of sealed goods or goods  that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (for example, panties, bikini bottoms and swimsuits). When returning products that clearly show use, we reserve the right to refuse a refund.