SHOPPING & ORDERS

You can find the most frequently asked questions about shipping and delivery. 
If you have questions not answered on this page feel free to contact us here.

No worries, we got you covered! Finding the right size ain’t easy and that’s why we have simplified sizes at Understatement as finding the right bralette or panties shouldn’t be a miracle or painful.Just choose from XS to XXL and that’s it (please note that we don’t offer all products in all sizes yet but are aiming to get this done as we speak).

We have also created size guides for both bralettes and panties that will help you finding the size that fits you best.
You can find them from:

Bralette Guide
Panty Guide

Keep your pieces looking fresh and help them last longer by washing them at cold temperature (recommended maximum temperature 30°C/86°F) - this is not only better for your panties, but also a lot better for the environment!

Please use a laundry wash bag when washing them to protect the fabric and reduce the risk of damaging delicate garments.

You will also find more details on the WEAR & CARE section under each product.

If you have a discount code, please enter it at the checkout page and click on apply. See this screenshot for reference.

Please note that it is not possible to add a discount code once the order has been placed. Discount codes cannot be used in conjunction with any other offers, sale items or special promotions.

At the moment we unfortunately do not offer customized gift wrapping but are working hard on making this possible.

Changed your mind, or gave the wrong address at checkout? No worries, we've all been there. As long as your order hasn't been processed or shipped, we can make changes to it.

Please contact us at customer@shopunderstatement.com, provide the order number as well as your full name so we can try and help you as soon as possible.

Apologies, that shouldn't have happened! Please get in touch with us at customer@shopunderstatement.comand provide the order number as well as your full name so we can get back to you as soon as possible.

Apologies, that shouldn't have happened! Please get in touch with us at customer@shopunderstatement.comand provide the order number as well as your full name so we can get back to you as soon as possible.

got more questions?

Read more about, orders, sizing and shipping or ask a question in our help center.

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We want to contribute to a world where women can be whoever they want.

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