Refund policy

Shipping/Delivery
Orders will be shipped from our warehouse within 24 hours after order placement on business days. Normal delivery time is 2-3 business days within Sweden, and 3-8 business days (depending on country of residence) for International orders.

It is your responsibility to ensure that the shipping address provided at the placement of the order is correct, and we cannot be held liable for any delays which we cannot influence – such as unexpected events during shipment transit. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Thus, import duties, taxes and charges are your responsibility and not included in the item price or shipping charges. It is a good idea to contact your local customs office for current charges before you order so that you are aware of the possible extra charges.

You can find more detailed information about shipping times and delivery here.

Returns/Exchanges
If you decide to return your purchased item(s), you may do so within 14 days from the day the item was delivered to you or your closest service point. In this case, you must contact our Customer Service (customer@shopunderstatement.com) within 14 days after delivery. Please note that you will have to pay for the delivery cost of the returned shipment to Understatement.

As a consumer, you will be liable for any diminished value of an item returned to us resulting from how you have handled the item beyond what is necessary to establish the nature, characteristics and function of the item. Understatement may therefore reduce, partially or fully, the amount of money refunded for items that show evidence of being worn, damaged or dirty. In addition, the item must have the hangtags and labels still attached to be viable for return or exchange. Due to hygiene reasons panties, bikini bottoms, and swimsuits cannot be returned/exchanged. 

Purchased items are exchangeable for other items of the same type but of a different size or color. If an item can be exchanged is solely based upon our current stock availability at the time that we were contacted by you. Items that were bought during a sale or otherwise had its pricing reduced are not eligible for an exchange but can be returned.